Division / Unit	:	Water Regulatory Body
	Address	:	Chief Minister of Malacca, Level 5, Block Bentara, Seri Negeri, Hang Tuah Jaya, 75450 Ayer Keroh, Melaka
	Name	:	Puan Faizah binti Abdul Rahman@Sulaiman
	Position	:	Pengarah
	Tel	:	+606-333 3333 samb. 7674/7686
	Faks	:	+606-232 1779
	E-mel	:	faizahrahman[at]melaka[dot]gov[dot]my
	Social Media	:	Facebook: Badan Kawal Selia Air Melaka

CUSTOMER CHARTER

• Committed to providing quality, efficient and perfect to meet the needs of customers as follows:

• We provide professional services and advice to the water authorities in the planning, design, implementation and management of the water supply

• We will ensure sufficient supply of raw water and water needs of Malacca

• Our service is based on principles of sound engineering to achieve excellence in the field of water supply to meet the development goals of Malacca

VISION

Towards the state administration as a superior organization in the planning, implementation and management based on professionalism, integrity and technology in line with the State Government of Malacca to become a developed state by 2010.

MISION

Ensure raw water resources and their environment is in a state of

protected and sustainable socio-economic development of the State to support the

always viable.

OBJECTIVE

• Provide adequate water supply and good quality to meet the requirements in line with population growth and socio-economic development state;

• Perform functions as planners, implementers, coordinators, facilitators, researchers and regulators effectively, systematically and efficiently in the development and management of water resources.

PRIMARY FUNCTION

1. Regulatory conduct with respect to water supply services by licensees include determining the standards of performance and service facilities as well as the implementation of enforcement;

2. Ensure optimal water supply at reasonable charges and to promote efficiency in water supply;

3. Advise the State Authority on water supply and water supply services;

4. Promote, stimulate and ensure the provision of safe and adequate;

5. Promote and encourage the supply of water for the purpose of advancing the economic development of Malacca;

6. Monitor and ensure that the licensee may carry out activities and regulations under the enactment, and

7. Issue a license to the Malacca Water Company Limited (EXT) to the National Water Services Industry Act 2006 enforced.

CLIENT CHARTER