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Water Regulatory Center
bksa Division / Unit : Water Regulatory Body
Address : Chief Minister of Malacca,
Level 5, Block Bentara,
Seri Negeri, Hang Tuah Jaya,
75450 Ayer Keroh, Melaka
Name : Puan Faizah binti Abdul Rahman@Sulaiman
Position : Pengarah
Tel : +606-2307674
Faks : +606-2321779
E-mel : faizahrahman[at]melaka[dot]gov[dot]my  



  • Committed to providing quality, efficient and perfect to meet the needs of customers as follows:

  • We provide professional services and advice to the water authorities in the planning, design, implementation and management of the water supply

  • We will ensure sufficient supply of raw water and water needs of Malacca

  • Our service is based on principles of sound engineering to achieve excellence in the field of water supply to meet the development goals of Malacca


Towards the state administration as a superior organization in the planning, implementation and management based on professionalism, integrity and technology in line with the State Government of Malacca to become a developed state by 2010.



Ensure raw water resources and their environment is in a state of

protected and sustainable socio-economic development of the State to support the

always viable.



  • Provide adequate water supply and good quality to meet the requirements in line with population growth and socio-economic development state;

  • Perform functions as planners, implementers, coordinators, facilitators, researchers and regulators effectively, systematically and efficiently in the development and management of water resources.


  • Regulatory conduct with respect to water supply services by licensees include determining the standards of performance and service facilities as well as the implementation of enforcement;

  • Ensure optimal water supply at reasonable charges and to promote efficiency in water supply;

  • Advise the State Authority on water supply and water supply services;

  • Promote, stimulate and ensure the provision of safe and adequate;

  • Promote and encourage the supply of water for the purpose of advancing the economic development of Malacca;

  • Monitor and ensure that the licensee may carry out activities and regulations under the enactment, and

  • Issue a license to the Malacca Water Company Limited (EXT) to the National Water Services Industry Act 2006 enforced.

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