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Water Regulatory Center
bksa Division / Unit : Water Regulatory Body
Address : Chief Minister of Malacca,
Level 5, Block Bentara,
Seri Negeri, Hang Tuah Jaya,
75450 Ayer Keroh, Melaka
Name : Puan Faizah binti Abdul Rahman@Sulaiman
Position : Pengarah
Tel : +606-2307674
+606-2307686
Faks : +606-2321779
E-mel : faizahrahman[at]melaka[dot]gov[dot]my  



 

CUSTOMER CHARTER

  • Committed to providing quality, efficient and perfect to meet the needs of customers as follows:

  • We provide professional services and advice to the water authorities in the planning, design, implementation and management of the water supply

  • We will ensure sufficient supply of raw water and water needs of Malacca

  • Our service is based on principles of sound engineering to achieve excellence in the field of water supply to meet the development goals of Malacca

VISI

Towards the state administration as a superior organization in the planning, implementation and management based on professionalism, integrity and technology in line with the State Government of Malacca to become a developed state by 2010.

 

MISION

Ensure raw water resources and their environment is in a state of

protected and sustainable socio-economic development of the State to support the

always viable.

 

OBJECTIVE

  • Provide adequate water supply and good quality to meet the requirements in line with population growth and socio-economic development state;

  • Perform functions as planners, implementers, coordinators, facilitators, researchers and regulators effectively, systematically and efficiently in the development and management of water resources.



PRIMARY FUNCTION

  • Regulatory conduct with respect to water supply services by licensees include determining the standards of performance and service facilities as well as the implementation of enforcement;

  • Ensure optimal water supply at reasonable charges and to promote efficiency in water supply;

  • Advise the State Authority on water supply and water supply services;

  • Promote, stimulate and ensure the provision of safe and adequate;

  • Promote and encourage the supply of water for the purpose of advancing the economic development of Malacca;

  • Monitor and ensure that the licensee may carry out activities and regulations under the enactment, and

  • Issue a license to the Malacca Water Company Limited (EXT) to the National Water Services Industry Act 2006 enforced.

 

CLIENT CHARTER

 

(i)

Memastikan paras sumber bekalan air mentah dipantau supaya mencapai 10juta m³ pada setiap bulan;       

(ii)

Memastikan laporan tahunan dikeluarkan bagi kebersihan sungai, paras air empangan serta kualiti air mentah Negeri Melaka pada bulan januari tahun berikutnya;

(iii)

Memastikan Bil Air Mentah dikeluarkan kepada pemegang lesen selewat-lewatnya 15 haribulan setiap bulan; dan

(iv)

Memastikan keputusan Kerajaan Negeri berhubung permohonan lesen abstraksi air mentah  dimaklumkan dalam tempoh tempoh masa tujuh (7) hari bekerja dari tarikh penerimaan fail kelulusan di BKSA

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