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Division / unit | : | Bahagian Komunikasi Korporat (BKK) |
| Address | : | Jabatan Ketua Menteri Melaka, Aras 3, Blok Laksamana, Seri Negeri, Hang Tuah Jaya, 75450 Ayer Keroh, Melaka |
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| Name | : | Cik Puhnitha Devi a/p Durairaju | |
| Position | : | Ketua Penolong Setiausaha Kerajaan | |
| Tel | : | 06-333 3333 samb. 7398 | |
| Faks | : | 06-232 8449 | |
| E-mel | : | puhnitha[at]melaka[dot]gov[dot]my | |
| Social Media | : | Facebook: Bahagian Komunikasi Korporat, Jabatan Ketua Menteri Melaka |
VISION
Become an agent relationship between the organization and its customers and potential customers proactively and informative to achieve the objectives, mission and vision of the Chief Minister and the State Government of Melaka.
MISION
Providing channel and two-way communication mechanism that can provide constructive input and added value in the delivery of public services.
Providing channel and two-way communication mechanism that can provide constructive input and added value in the delivery of public services.
OBJECTIVE
- Creating a friendly and professional relationship with clients and potential clients.
- Provide complete and accurate information relating to the organization and the services provided.
- Manage active customer complaints on the services provided by the departments and agencies under the State Government.
CUSTOMER CHARTER
| Kami warga BAHAGIAN KOMUNIKASI KORPORAT akan sentiasa komited dalam menyediakan perkhidmatan dan layanan yang berkualiti, cekap dan berkesan untuk rakyat. Bagi mencapai matlamat tersebut kami berjanji : | |
| 1. | Memastikan semua aduan/ pertanyaan pelanggan JKMM:
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| 2. | Mengadakan Hari Bersama Pelanggan empat kali setahun . |
| 3. | Mencapai 85% tahap penyelesaian aduan JKMM dalam setahun. |