 |
Division / unit | : | Bahagian Komunikasi Korporat (BKK) |
| Address | : | Jabatan Ketua Menteri Melaka, Aras 3, Blok Laksamana, Seri Negeri, Hang Tuah Jaya, 75450 Ayer Keroh, Melaka |
|
| Name | : | Puan Anuradah Socklingam | |
| Position | : | Ketua Penolong Setiausaha Kerajaan | |
| Tel | : | 06-333 3333 samb. 7206 | |
| Faks | : | 06-232 8449 | |
| E-mel | : | anuradah[at]melaka[dot]gov[dot]my |
VISION
Become an agent relationship between the organization and its customers and potential customers proactively and informative to achieve the objectives, mission and vision of the Chief Minister and the State Government of Melaka.
MISION
Providing channel and two-way communication mechanism that can provide constructive input and added value in the delivery of public services.
Providing channel and two-way communication mechanism that can provide constructive input and added value in the delivery of public services.
OBJECTIVE
- Creating a friendly and professional relationship with clients and potential clients.
- Provide complete and accurate information relating to the organization and the services provided.
- Manage active customer complaints on the services provided by the departments and agencies under the State Government.
CUSTOMER CHARTER
|
(i) |
Memastikan semua aduan/pertanyaan pelanggan JKMM: a) Diberi akuan penerimaan dalam tempoh satu (1) hari bekerja b) Diselesaikan dalam tempoh 15 hari bekerja (kecuali aduan kompleks/berprofil tinggi) |
|
(ii) |
Mengadakan Hari Bersama Pelanggan 4 kali setahun |
|
(iii) |
Mencapai 85% tahap penyelesaian aduan JKMM dalam setahun |