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|
No. |
Pledge |
Meeting the Timeframe/Standard Client Charter |
Not Meeting the Timeframe/Standard of the Client Charter |
Total Services | ||
|---|---|---|---|---|---|---|
|
Total Meeting the Standard* |
% Meeting the Standard** |
Total Not Meeting the Standard*** |
% Not Meeting the Standard**** | |||
| 1 |
Issuing service decision results within three (3) working days for the following processes:
|
7 3 0 |
100% |
- |
- |
7 3 0 |
| 2 |
Ensuring that critical applications (as referred to in the ICT Security Policy and Standards of the Melaka State Government) under JKMM supervision operate at a reliability level of 90%. The critical applications are as follows: 1. WAN and LAN network |
44 |
100% |
- |
- |
44 |
| 2. State Government Official Portal | 1 | 100% |
- |
- |
1 | |
| 3. State Government Official Email | 1 | 100% |
- |
- |
1 | |
| 4. Melaka State Integrated Payment Gateway (MelakaPay) | 1 | 100% |
- |
- |
1 | |
| 5. Melaka State Honors Award System | 1 | 100% |
- |
- |
1 | |
| 6. Web/Application Hosting Service | 1 | 100% |
- |
- |
1 | |
| 3 |
Managing and handling public complaints against government departments/agencies as follows: a. Achieve 80% resolution rate for simple/moderate public complaints in Melaka State within a month. b. Achieve 80% resolution rate for simple/moderate complaints within JKMM in a month. |
1086 78 |
100% 100% |
- - |
- - |
1086 78 |
| 4 |
Ensure 100% of JKMM staff attend at least one (1) day of functional training. |
85 |
100% |
- |
- |
85 |
| 5 | Ensure that the State Government’s decision regarding raw water abstraction license applications is notified to applicants within seven (7) working days from the date the approval file is received by BKSA. |
7 days |
100% |
- |
- |
7 days |
| 6 | Submit the decision for the use of departmental vehicles within the Seri Negeri Complex within three (3) working days. |
67 |
100% |
- |
- |
67 |
| 7 | Submit the decision for the use of meeting rooms within the Seri Negeri Complex within two (2) working days. |
112 |
100% |
- |
- |
112 |
| 8 | Process payment claims within three (3) working days after receiving complete documents. |
1221 |
100% |
- |
- |
1221 |
| 9 | All bookings for the Seri Negeri Auditorium will receive feedback within three (3) working days. |
3 |
100% |
- |
- |
3 |
| 10 | Dissemination of policies and directives to Local Authorities (PBT) within seven (7) working days from the date the policy/directive is received. |
Within seven (7) working days |
100% |
- |
- |
Within seven (7) working days |
| 11 | Ensure that the Development and Community Service Allocation (P23) Bill Register of the Chief Minister of Melaka is approved within three (3) working days. |
20/24 |
100% |
- |
- |
20/24 |
| 12 | Ensure that offer letters/notification of application results for property rentals/concession appointments/private projects and other related matters are issued within fourteen (14) working days from the date of CMI Meeting approval/relevant Committee Meeting or upon receipt of complete documents. |
15 |
100% |
- |
- |
15 |
| 13 | Ensure that MMKN decisions are sent to departments/agencies no later than seven (7) working days after the decisions are confirmed. |
120 |
100% |
- |
- |
120 |
| 14 | Coordinate the notification of appointment/extension/termination decisions for Melaka State Liaison Officers to relevant departments/agencies within fourteen (14) days from the date the decision is received. |
30 Working Days |
100% |
- |
- |
30 Working Days |
| 15 | Hold meetings with State Sports Associations at least twelve (12) times a year. |
1 |
100% |
- |
- |
1 |
| 16 |
Resolution of disciplinary cases for JKMM officers within six (6) months from the date the report is received. |
- |
- |
- |
- |
- |
| 17 | Issue approval for proposed utility plans within seven (7) working days from the date the application is received. |
22 |
100% |
- |
- |
22 |
| 18 | Audit Observation Letters are submitted to the auditee within two (2) months or sixty (60) days after the audit/investigation is completed. |
7 Working Days |
100% |
- |
- |
7 Working Days |
| 19 | Prepare the speech text for the State Secretary of Melaka one (1) day before the program date. |
2 |
100% |
- |
- |
2 |
