Isnin, 02 Februari 2026 |

 

Bil

Janji

Menepati Tempoh Masa/Standard

Piagam Pelanggan

Tidak Menepati Tempoh Masa/Standard Piagam Pelanggan

Jumlah Perkhidmatan

Jumlah Menepati Standard*

% Menepati Standard**

Jumlah Tidak Menepati Standard***

%Tidak Menepati Standard****

1

Mengeluarkan keputusan urusan perkhidmatan dalam tempoh tiga (3) hari bekerja untuk proses berikut :-

  • pengesahan pelantikan
  • pengesahan dalam perkhidmatan dan
  • pemberian taraf berpencen

12

4

0

100%

-

-

12

4

0
2

Memastikan aplikasi kritikal (merujuk Polisi dan Standard Keselamatan ICT Negeri Melaka) di bawah seliaan JKMM beroperasi dengan tahap jaminan 90%.  Aplikasi kritikal tersebut ialah :

1.Rangkaian WAN dan LAN

44

100%

-

-

44
2.Portal Rasmi Kerajaan Negeri 1 100%

-

-

 1
3.Emel Rasmi Kerajaan Negeri 1 100%

-

-

 1
4.Gerbang Pembayaran Bersepadu Kerajaan Negeri Melaka (MelakaPay) 1 100%

-

-

 1
5.Sistem Penganugerahan Darjah Kebesaran Negeri Melaka   1 100%

-

-

 1
6.Perkhidmatan Web/Application hosting 1 100%

-

-

 1
 3

Mengurus dan mengendalikan aduan awam terhadap jabatan/ agensi kerajaan seperti berikut :

a. Mencapai 80% tahap penyelesaian aduan mudah/ sederhana awam Negeri Melaka  dalam sebulan.

b. Mencapai 80% tahap penyelesaian aduan mudah/ sederhana  JKMM dalam sebulan.

1514

32

100%

100%

-

-

-

-

1514

32
4

Memastikan 100% warga kerja JKMM menghadiri sekurang-kurangnya satu (1) hari kursus fungsional.

90

100%

-

-

90
5 Memastikan keputusan Kerajaan Negeri berhubung permohonan lesen abstraksi air mentah dimaklumkan kepada pemohon dalam tempoh masa tujuh (7) hari bekerja dari tarikh penerimaan fail kelulusan di BKSA.

7 hari

100%

-

-

7 hari
6 Mengemukakan keputusan permohonan menggunakan kenderaan jabatan dalam Kompleks Seri Negeri dalam tempoh tiga (3) hari bekerja.

90

100%

-

-

90
7 Mengemukakan keputusan permohonan menggunakan bilik mesyuarat dalam Kompleks Seri Negeri dalam tempoh dua (2) hari bekerja.

96

100%

-

-

96
8 Memproses tuntutan bayaran dalam tempoh tiga (3) hari bekerja selepas dokumen lengkap diterima.

 984

100%

-

-

984
9 Semua tempahan Auditorium Seri Negeri akan diberikan maklum balas dalam tempoh tiga (3) hari bekerja.

3

100%

-

-

3
10 Penyaluran dasar dan arahan kepada PBT dalam tempoh tujuh (7) hari bekerja dari tarikh dasar/ arahan tersebut diterima.

Dalam tempoh tujuh (7) hari bekerja

100%

-

-

Dalam tempoh tujuh (7) hari bekerja 
11 Memastikan daftar bil Peruntukan Pembangunan dan Khidmat Masayarakat (P23) YAB Ketua Menteri Melaka diluluskan dalam tempoh tiga (3) hari bekerja.

19/24

100%

-

-

19/24
12 Memastikan surat tawaran/ pemakluman keputusan permohonan penyewaan hartanah/ perlantikan konsesi/ projek swasta dan lain-lain berkaitan dikeluarkan dalam tempoh empat belas (14) hari bekerja daripada tarikh kelulusan Mesyuarat CMI/ Mesyuarat Jawatankuasa yang berkaitan atau dokumen lengkap diterima.

15

100%

-

-

15
13 Memastikan keputusan MMKN dihantar ke Jabatan/ Agensi selewat-lewatnya tujuh (7) hari bekerja selepas keputusan disahkan.

106

100%

-

-

106
14 Menyelaras pemakluman keputusan pelantikan/ penyambungan/ penamatan kontrak Pegawai Perhubungan Negeri Melaka kepada jabatan/ agensi berkaitan dalam tempoh empat belas (14) hari dari tarikh terima keputusan.

30 Hari Bekerja

100%

-

-

30 Hari Bekerja
15 Mengadakan mesyuarat bersama Persatuan Sukan Negeri sekurang-kurangnya dua belas (12) kali setahun.

1

100%

-

-

1
16

Penyelesaian kes tatatertib untuk pegawai JKMM dalam tempoh enam (6) dari tarikh laporan diterima.

-

-

-

-

-
17 Mengeluarkan kelulusan pelan cadangan utiliti dalam tempoh tujuh (7) hari bekerja daripada tarikh permohonan diterima.

17

100%

-

-

17
18 Surat Pemerhatian Audit dikemukakan kepada auditi dalam tempoh dua (2) bulan atau enam puluh (60) hari selepas pengauditan / siasatan selesai dijalankan.

7 Hari Bekerja

100%

-

-

7 Hari Bekerja
19 Menyediakan teks ucapan YB Setiausaha Kerajaan Negeri Melaka satu (1) hari sebelum tarikh program berlangsung.

2

100%

-

-

2
Details
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No.

Pledge

Meeting the Timeframe/Standard

Client Charter

Not Meeting the Timeframe/Standard of the Client Charter

Total Services

Total Meeting the Standard*

% Meeting the Standard**

Total Not Meeting the Standard***

% Not Meeting the Standard****

1

Issuing service decision results within three (3) working days for the following processes:

  • confirmation of appointment
  • confirmation in service, and
  • granting of pensionable status

7

3

0

100%

-

-

7

3

0
2

Ensuring that critical applications (as referred to in the ICT Security Policy and Standards of the Melaka State Government) under JKMM supervision operate at a reliability level of 90%. The critical applications are as follows:

1. WAN and LAN network

44

100%

-

-

44
2. State Government Official Portal 1 100%

-

-

 1
3. State Government Official Email 1 100%

-

-

 1
4. Melaka State Integrated Payment Gateway (MelakaPay) 1 100%

-

-

 1
5. Melaka State Honors Award System 1 100%

-

-

 1
6. Web/Application Hosting Service 1 100%

-

-

 1
3

Managing and handling public complaints against government departments/agencies as follows:

a. Achieve 80% resolution rate for simple/moderate public complaints in Melaka State within a month.

b. Achieve 80% resolution rate for simple/moderate complaints within JKMM in a month.

1086

78

100%

100%

-

-

-

-

1086

78
4

Ensure 100% of JKMM staff attend at least one (1) day of functional training.

85

100%

-

-

85
5 Ensure that the State Government’s decision regarding raw water abstraction license applications is notified to applicants within seven (7) working days from the date the approval file is received by BKSA.

7 days

100%

-

-

7 days
6 Submit the decision for the use of departmental vehicles within the Seri Negeri Complex within three (3) working days.

67

100%

-

-

67
7 Submit the decision for the use of meeting rooms within the Seri Negeri Complex within two (2) working days.

112

100%

-

-

112
8 Process payment claims within three (3) working days after receiving complete documents.

 1221

100%

-

-

1221
9 All bookings for the Seri Negeri Auditorium will receive feedback within three (3) working days.

3

100%

-

-

3
10 Dissemination of policies and directives to Local Authorities (PBT) within seven (7) working days from the date the policy/directive is received.

Within seven (7) working days

100%

-

-

Within seven (7) working days
11 Ensure that the Development and Community Service Allocation (P23) Bill Register of the Chief Minister of Melaka is approved within three (3) working days.

20/24

100%

-

-

20/24
12 Ensure that offer letters/notification of application results for property rentals/concession appointments/private projects and other related matters are issued within fourteen (14) working days from the date of CMI Meeting approval/relevant Committee Meeting or upon receipt of complete documents.

15

100%

-

-

15
13 Ensure that MMKN decisions are sent to departments/agencies no later than seven (7) working days after the decisions are confirmed.

120

100%

-

-

120
14 Coordinate the notification of appointment/extension/termination decisions for Melaka State Liaison Officers to relevant departments/agencies within fourteen (14) days from the date the decision is received.

30 Working Days

100%

-

-

30 Working Days
15 Hold meetings with State Sports Associations at least twelve (12) times a year.

1

100%

-

-

1
16

Resolution of disciplinary cases for JKMM officers within six (6) months from the date the report is received.

-

-

-

-

-
17 Issue approval for proposed utility plans within seven (7) working days from the date the application is received.

22

100%

-

-

22
18 Audit Observation Letters are submitted to the auditee within two (2) months or sixty (60) days after the audit/investigation is completed.

7 Working Days

100%

-

-

7 Working Days
19 Prepare the speech text for the State Secretary of Melaka one (1) day before the program date.

2

100%

-

-

2
Details
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Hakcipta Terpelihara 2024@Kerajaan Negeri Melaka
Portal Melaka Versi 6.0, dibangunkan oleh Bahagian Teknologi Maklumat Dan Komunikasi, Jabatan Ketua Menteri Melaka

  • Tarikh Kemaskini: 30 January 2026 
Pelawat: 0009551788 | Statistik
W3C
Kebolehcapaian
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Kebolehcapaian
# # pelan strategik jkmm 2022-2026.pdf