The Melaka State Government is committed to addressing all complaints, acknowledgements, suggestions, and enquiries submitted by the people of the state to ensure the highest standard of governance. To ensure that public complaints are managed effectively, the Melaka State Government has established several online channels for use by the people of Melaka.

The public complaint channels provided by the Melaka State Government administration are as follows:

i - Melaka State Public Complaint Management System (SISPAA): https://melaka.spab.gov.my/eApps/system/index.do

ii - Respon Rakyat Mobile Application:

https://apps.apple.com/my/app/respons-rakyat/id1447935940 (iOS)

https://play.google.com/store/apps/details?id=com.pcb.responsrakyat (Android)

iii - Melaka One Number Call Centre (ONCC): Telephone Number: 06-3333333

iv - Melaka State Government Social Media: https://www.facebook.com/profile.php?id=100064545555754 (Facebook)

v - Government Departments & Agencies Counters

vi - Honourable Members of the Melaka State Legislative Assembly (ADUN) / Constituency Development and Coordination Committees (JAPERUN)

The main division responsible for handling public complaints in the State of Melaka is the Corporate Communication Division, Chief Minister’s Department of Melaka.