English 
Bahasa Melayu 
 |
Division / Unit | : | Corporate Communication Division (BKK) |
| Address | : | Chief Minister’s Department of Melaka, Level 3, Laksamana Block, Seri Negeri Complex, Hang Tuah Jaya, 75450 Ayer Keroh, Melaka |
|
| Name | : | Puan Rosmawati binti Yas | |
| Position | : | Chief Assistant Secretary | |
| Tel | : | 06-333 3333 ext. 7398 | |
| Fax | : | 06-232 8449 | |
| : | ros.mawati[at]melaka[dot]gov[dot]my | ||
| Social Media | : |  Bahagian Komunikasi Korporat, Jabatan Ketua Menteri Melaka |
VISION
To be the leading communication and public relations management centre of the Chief Minister’s Department that is professional and effective.
MISSION
To provide a two-way communication channel between the department and the public through a fast and efficient service delivery system.
To provide a two-way communication channel between the department and the public through a fast and efficient service delivery system.
OBJECTIVES
- To ensure public complaints and suggestions are handled systematically and resolved promptly.
- To foster good relationships between the department, the public, the media and stakeholders.
- To provide and deliver up-to-date information promptly and accurately to the public.
- To build, maintain and enhance the image of the Chief Minister’s Department of Melaka.
FUNCTIONS
- To manage and coordinate corporate communication plans and programmes, media management, publicity and public relations.
- To coordinate the management of public complaints for Departments/Agencies of the Melaka State Government.
- To coordinate the One-Call Centre (ONCC), official portal and social media platforms of the State Government.
- To coordinate media plans related to dissemination, publicity and promotion for State Government policies and activities.
- To coordinate programmes for enhancing and strengthening the Department’s corporate reputation and image.
- To coordinate the Quality Management System of the Chief Minister’s Department of Melaka.
CLIENT CHARTER
| 1. | Achieve 85% resolution rate for public complaints (simple/moderate) within 14 working days throughout the year. |
| 2. | Organise Customer Engagement Day 14 times a year. |
| 3. | Maintain the Integrated ISO Certification for the Quality Management System (QMS), Anti-Bribery Management System (ABMS) and Information Security Management System (ISMS) of the Chief Minister’s Department of Melaka once a year. |
| 4. | Achieve 90% service level for ONCC calls every month. |
| 5. | Publish the Chief Minister’s Department of Melaka (JKMM) Bulletin 4 times a year. |
