State Secretary

Division / Unit	:	Internal Audit & Public Investigation Division (BADSA)
Address	:	Chief Minister’s Department of Melaka, Level 2, Bentara Block, Seri Negeri Complex, Hang Tuah Jaya, 75450 Ayer Keroh, Melaka
Name	:	Puan Norita binti Ismail
Position	:	Director
Tel	:	+606-333 3333 ext. 7439
Fax	:	+606-233 1326
Email	:	noritaismail[at]melaka[dot]gov[dot]my

Vision

The Internal Audit & Public Investigation Division aims to be the leader in promoting Financial Management Excellence in Departments / Agencies of the Melaka State Government.

Mission

To ensure Accountability and Integrity in the use of public funds and to promote efficient and prudent administration.
To enhance management services in the audits and investigations carried out.

Objective

To assist top management in improving accountability in administrative and financial management within their respective Departments/Agencies and to ensure that programmes and activities are managed economically, efficiently, and effectively.

Functions

To conduct audits on Departments/Agencies/State Government Subsidiaries as follows:-

Follow-up Audits
ICT Audits
Impromptu Inspections
Appearance Audits
Procurement Audits
Performance Audits
Financial Management Accountability Index Audits (AI)

Client Charter

(i)	To notify the Auditee in writing at least seven (7) working days before the audit/investigation is conducted, except for surprise inspections.
(ii)	The Audit Observation Letter shall be submitted to the Auditee within two (2) months or sixty (60) days after the completion of the audit/investigation.

Details: Created: July 18, 2023; Hits: 189

Division / Unit	:	Integrity Unit
Address	:	Level 2, Bentara Block, Integrity Unit, Chief Minister’s Department of Melaka, Seri Negeri Complex, Hang Tuah Jaya, 75450 Ayer Keroh, Melaka
Name	:	Puan Anuradah A/P Socklingam
Position	:	Head of Unit
Tel	:	+06 - 333 3333 ext. 7661
Fax	:	+06 - 231 6495
Email	:	anuradah[at]melaka[dot]gov[dot]my

Vision

To foster an Excellent Work Culture based on Integrity among Public Servants in the Departments / Agencies of the Melaka State Government.

Mission

To strengthen the Integrity of Public Servants in the Departments / Agencies of the Melaka State Government through adherence to applicable Rules and Laws, the inculcation of Noble Values, and the practice of an Excellent Work Culture.

Objective

To produce individuals and a society with spiritual strength, good character, intellect, and material capability, who are independent, competitive, forward-looking, innovative, and capable of addressing current challenges wisely, practically, and harmoniously.

Core Function

To plan programmes related to integrity and human capital development in line with the inculcation of Islamic Values (PNI) and the Strengthening of Public Service Integrity (PIPA) to address staff issues and challenges, aimed at creating public servants who are highly motivated and uphold integrity.

Client Charter

(i)	Notify participants about courses/programmes to be conducted at least seven (7) days before the course begins.
(ii)	Issue an acknowledgment letter to the complainant within two (2) working days upon receiving the complaint.
(iii)	Resolve disciplinary cases within six (6) months from the date the complete report is received.
(iv)	Confirm disciplinary statement within five (5) working days from the date of application received.
(v)	Submit claim documents for payment processing within five (5) working days from the date the complete documents are received.

Details: Created: July 18, 2023; Hits: 159

Division / Unit	:	Corporate Communication Division (BKK)
Address	:	Chief Minister’s Department of Melaka, Level 3, Laksamana Block, Seri Negeri Complex, Hang Tuah Jaya, 75450 Ayer Keroh, Melaka
Name	:	Puan Rosmawati binti Yas
Position	:	Chief Assistant Secretary
Tel	:	06-333 3333 ext. 7398
Fax	:	06-232 8449
Email	:	ros.mawati[at]melaka[dot]gov[dot]my
Social Media	:	Bahagian Komunikasi Korporat, Jabatan Ketua Menteri Melaka

VISION
To be the leading communication and public relations management centre of the Chief Minister’s Department that is professional and effective.

MISSION
To provide a two-way communication channel between the department and the public through a fast and efficient service delivery system.

OBJECTIVES

To ensure public complaints and suggestions are handled systematically and resolved promptly.
To foster good relationships between the department, the public, the media and stakeholders.
To provide and deliver up-to-date information promptly and accurately to the public.
To build, maintain and enhance the image of the Chief Minister’s Department of Melaka.

FUNCTIONS

To manage and coordinate corporate communication plans and programmes, media management, publicity and public relations.
To coordinate the management of public complaints for Departments/Agencies of the Melaka State Government.
To coordinate the One-Call Centre (ONCC), official portal and social media platforms of the State Government.
To coordinate media plans related to dissemination, publicity and promotion for State Government policies and activities.
To coordinate programmes for enhancing and strengthening the Department’s corporate reputation and image.
To coordinate the Quality Management System of the Chief Minister’s Department of Melaka.

CLIENT CHARTER

1.	Achieve 85% resolution rate for public complaints (simple/moderate) within 14 working days throughout the year.
2.	Organise Customer Engagement Day 14 times a year.
3.	Maintain the Integrated ISO Certification for the Quality Management System (QMS), Anti-Bribery Management System (ABMS) and Information Security Management System (ISMS) of the Chief Minister’s Department of Melaka once a year.
4.	Achieve 90% service level for ONCC calls every month.
5.	Publish the Chief Minister’s Department of Melaka (JKMM) Bulletin 4 times a year.

Details: Created: July 18, 2023; Hits: 157

Division / Unit	:	Chief Minister Incorporated (CMI)
Address	:	CMI Complex, (Formerly known as Rumah Media Melaka) Jalan Lingkaran MITC, Hang Tuah Jaya, 75450 Ayer Keroh, Melaka.
Name	:	Datuk Ahmad Azlan bin Ahmad Salleh
Position	:	General Manager
Tel	:	+606-234 6610
Fax	:	+606-232 4917
Email	:	ahmadazlan[at]melaka[dot]gov[dot]my

Vision

To be a dynamic, innovative, efficient and proactive corporate organisation with good governance and transparent business ethics.

Mission

To manage the assets of Chief Minister Incorporated (CMI) efficiently and effectively.
To instil transparency and accountability in the management of State-Owned Subsidiaries; and
Towards becoming a performance and achievement-driven organisation.

Objectives

To ensure transparency in preparing management and financial reports so that reported information is accurate;
To instil accountability among management in administering the organisation to achieve its founding objectives;
To manage the assets of Chief Minister Incorporated effectively to maximise revenue collection; and
To implement potential privatisation or joint venture projects to enhance state revenue and economy.

Core Functions

To manage and administer the assets of Chief Minister Incorporated;
To manage government land applications for CMI ownership;
To manage the leasing or sale of CMI assets;
To manage property purchases for CMI ownership;
To implement projects under the State Privatisation Committee;
To handle applications for permits to extract mineral materials from state land;
To manage land acquisition for project implementation;
To identify new development projects to be undertaken at strategic locations;
To manage maintenance of new buildings to be developed at strategic locations;
To manage maintenance of buildings owned by Chief Minister Incorporated;
To monitor the performance of subsidiaries under Chief Minister Incorporated;
To manage and administer Restoran Melayu Melaka; and
To manage and administer Panggung Bangsawan Melaka.

Client Charter

(i)	To ensure rental applications for properties are processed and approved within seven (7) working days from the date of receipt of complete application.
(ii)	To ensure property purchase applications are processed and approved within thirty (30) working days from the date of receipt of complete application.
(iii)	To ensure rental deposit refunds are made within fourteen (14) working days from the date of claim submission.
(iv)	To ensure customer complaints are resolved within seven (7) working days from the date of receipt of complete complaint, except for cases involving legal issues.
(v)	To ensure official receipts are issued on the same day based on complete information received.

Customer Responsibilities

To enable the Chief Minister Incorporated Division to implement the client charter effectively, customers must:

Provide complete and accurate documents during dealings.
Comply with the stipulated terms and conditions of the agreement.
Remain rational when lodging complaints.

Details: Created: July 18, 2023; Hits: 395

Division / Unit	:	Information and Communication Technology Division (BTMK)
Address	:	Chief Minister’s Department of Melaka, Level 1, Blok Temenggong, Kompleks Seri Negeri, Hang Tuah Jaya, 75450 Ayer Keroh, Melaka.
Name	:	Puan Mahanum binti Daim
Position	:	State Chief ICT Officer
Tel	:	+606-333 3333 ext. 7520
Tel (PA)	:	+606-333 3333 ext. 7768
Fax	:	+606-232 8620
Email	:	mahanum[at]melaka[dot]gov[dot]my
Social Media	:	Bahagian Teknologi Maklumat dan Komunikasi

Vision

To make the Melaka State Administrative Machinery the most modern, productive, efficient, and effective administration by fully leveraging the use of Information and Communication Technology (ICT).

Mission

To make ICT the core in implementing all activities of the Melaka State Administrative Machinery.

Objective

To provide the necessary ICT services to all Divisions / Units / Sections under the Chief Minister’s Department of Melaka, including other State Departments / Agencies, for the implementation of ICT programmes and activities, ensuring these Departments / Agencies become more productive, efficient, and effective in performing their functions.

Functions

Plan, design, and determine the ICT usage direction and requirements for the Chief Minister’s Department of Melaka, taking into account the needs of other State Government Departments.
Implement ICT programmes as determined by the Chief Minister’s Department of Melaka, Ministries, and Federal Government Agencies in collaboration with relevant Departments / Agencies.
Manage and provide related ICT services to the Chief Minister’s Department and other State Government Departments.
Monitor and evaluate the effectiveness of ICT usage in programme implementation and propose more effective alternatives.
Provide advisory services, technical support, and necessary technical guidance.

Client Charter

(i)	Ensure that critical applications (as referred to in the Melaka State ICT Security Policy and Standards) under the supervision of JKMM operate at a reliability level of 90%. These critical applications are: a) WAN and LAN Networks b) State Government Official Portal c) State Government Official Email d) Melaka State Government Integrated Payment Gateway (eBayar) e) Melaka State Honours Award System f) Web/Application Hosting Services
(ii)	Ensure notification of ICT-related complaints is given within 24 working hours upon receipt and resolve complaints within seven (7) working days, except those involving procurement of spare parts and supplier services.
(iii)	Update information on the Official Portal and Digital Display within 24 hours after receiving the complete request.
(iv)	Provide equipment loan facilities and ICT access within three (3) working days after receiving the complete request, subject to the availability of the equipment/software.
(v)	Notify the state government department/agency of ICT security incidents within 24 hours after the report is received.

Details: Created: July 18, 2023; Hits: 266

Office Of The State Secretary

Internal Audit & Public Investigation Division

Integrity Unit

Corporate Communication Division

Chief Minister Incorporated (CMI)

Information and Communication Technology Division

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