English 
Bahasa Melayu 
 |
Division / Unit | : | Information and Communication Technology Division (BTMK) |
| Address | : | Chief Minister’s Department of Melaka, Level 1, Blok Temenggong, Kompleks Seri Negeri, Hang Tuah Jaya, 75450 Ayer Keroh, Melaka. |
|
| Name | : | Puan Mahanum binti Daim | |
| Position | : | State Chief ICT Officer | |
| Tel | : | +606-333 3333 ext. 7520 | |
| Tel (PA) | : | +606-333 3333 ext. 7768 | |
| Fax | : | +606-232 8620 | |
| : | mahanum[at]melaka[dot]gov[dot]my | ||
| Social Media | : |  Bahagian Teknologi Maklumat dan Komunikasi |
To make the Melaka State Administrative Machinery the most modern, productive, efficient, and effective administration by fully leveraging the use of Information and Communication Technology (ICT).
Mission
To make ICT the core in implementing all activities of the Melaka State Administrative Machinery.
Objective
To provide the necessary ICT services to all Divisions / Units / Sections under the Chief Minister’s Department of Melaka, including other State Departments / Agencies, for the implementation of ICT programmes and activities, ensuring these Departments / Agencies become more productive, efficient, and effective in performing their functions.
Functions
- Plan, design, and determine the ICT usage direction and requirements for the Chief Minister’s Department of Melaka, taking into account the needs of other State Government Departments.
- Implement ICT programmes as determined by the Chief Minister’s Department of Melaka, Ministries, and Federal Government Agencies in collaboration with relevant Departments / Agencies.
- Manage and provide related ICT services to the Chief Minister’s Department and other State Government Departments.
- Monitor and evaluate the effectiveness of ICT usage in programme implementation and propose more effective alternatives.
- Provide advisory services, technical support, and necessary technical guidance.
Client Charter
|
(i) |
Ensure that critical applications (as referred to in the Melaka State ICT Security Policy and Standards) under the supervision of JKMM operate at a reliability level of 90%. These critical applications are: a) WAN and LAN Networks b) State Government Official Portal c) State Government Official Email d) Melaka State Government Integrated Payment Gateway (eBayar) e) Melaka State Honours Award System f) Web/Application Hosting Services |
|
(ii) |
Ensure notification of ICT-related complaints is given within 24 working hours upon receipt and resolve complaints within seven (7) working days, except those involving procurement of spare parts and supplier services. |
|
(iii) |
Update information on the Official Portal and Digital Display within 24 hours after receiving the complete request. |
|
(iv) |
Provide equipment loan facilities and ICT access within three (3) working days after receiving the complete request, subject to the availability of the equipment/software. |
|
(v) |
Notify the state government department/agency of ICT security incidents within 24 hours after the report is received. |
