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Division / Unit | : | Management Services Division (BKP) |
| Address | : | Chief Minister’s Department of Melaka, Level 2, Temenggong Block, Seri Negeri Complex, Hang Tuah Jaya, 75450 Ayer Keroh, Melaka |
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| Name | : | Puan Norena binti Jaafar | |
| Position | : | Chief Senior Assistant State Secretary | |
| Tel | : | +606-333 3333 ext. 7422 | |
| Fax | : | +606-232 2107 | |
| : | norena[at]melaka[dot]gov[dot]my |
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To become a high-quality and excellent sector in:
- Administration and Financial Management
- Protocol and Ceremony Management
- Revenue collection for the State Government
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To provide the best, responsible, efficient, and high-quality services to customers while enhancing the state’s revenue sources.
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To improve the quality of administrative and ceremonial management in the Chief Minister’s Department of Melaka.
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To increase revenue collection and add to the State Government’s assets.
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Implementation of administrative machinery in the Chief Minister’s Department of Melaka.
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Implementation of revenue collection for the State Government’s assets.
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Implementation of protocols and ceremonies in the Chief Minister’s Department of Melaka.
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Monitoring financial affairs in the Chief Minister’s Department of Melaka.
Client Charter
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1. |
ADMINISTRATION UNIT (i) Submit decisions on applications to use departmental vehicles within the Seri Negeri Complex within three (3) working days. |
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(ii) Submit decisions on applications to use meeting rooms within the Seri Negeri Complex within two (2) working days. |
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2. |
FINANCE UNIT Process payment claims within seven (7) working days after complete documents are received. |
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3. |
BUILDING AND ASSET MANAGEMENT UNIT (i) Process applications for office equipment and facilities within three (3) working days. |
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(ii) Complete repair works for Seri Negeri buildings and quarters within fourteen (14) days from the date the complaint is received. |
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(iii) Provide feedback for all Seri Negeri Auditorium bookings within three (3) working days. |
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4. |
RESOURCE CENTRE UNIT (i) Provide design, layout, and printing of complete publication materials within five (5) working days. |
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(ii) Supply activity photographs to Divisions/Units of the Chief Minister’s Department of Melaka or external agencies within two (2) days from the date of application. |
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(iii) Process book borrowing applications for Divisions/Units of the Chief Minister’s Department of Melaka or external agencies within one (1) day from the date of application received. |
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5. |
EVENT AND PROTOCOL MANAGEMENT UNIT (i) Ensure invitations to Melaka State Dignitaries for official State ceremonies/events are issued within seven (7) working days for official State Government functions. |
| (ii) Manage overseas visits of Melaka State Dignitaries within two (2) working days after receiving instructions. |
