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|
No. |
Pledge |
Meeting the Timeframe/Standard Client’s Charter |
Not Meeting the Timeframe/Client’s Charter Standard |
Total Services | ||
|---|---|---|---|---|---|---|
|
Total Meeting Standard* |
% Meeting Standard** |
Total Not Meeting Standard*** |
% Not Meeting Standard**** | |||
| 1 |
Issuing service transaction decisions within three (3) working days for the following processes:
|
60 0 0 |
100% |
- |
- |
60 0 0 |
| 2 |
Ensuring critical applications (as referred to in the ICT Security Policy and Standards of the State of Melaka) under JKMM’s supervision operate at a 90% assurance level. The critical applications are: 1. WAN and LAN Networks |
47 |
100% |
- |
- |
47 |
| 2. Official State Government Portal | 1 | 100% |
- |
- |
1 | |
| 3. Official State Government Email | 1 | 100% |
- |
- |
1 | |
| 4. Melaka State Integrated Payment Gateway (MelakaPay) | 1 | 100% |
- |
- |
1 | |
| 5. Melaka State Honours and Awards System | 1 | 100% |
- |
- |
1 | |
| 6. Web/Application Hosting Services | 1 | 100% |
- |
- |
1 | |
| 3 |
Managing and handling public complaints against departments/agencies as follows: a. Achieve an 80% resolution rate for simple/moderate public complaints within a month for the State of Melaka. b. Achieve an 80% resolution rate for simple/moderate complaints under JKMM within a month. |
66 13 |
97.06% 100% |
- - |
- - |
66 13 |
| 4 |
Ensure that 100% of JKMM staff attend at least one (1) day of functional training. |
24 |
100% |
- |
- |
24 |
| 5 | Ensure that decisions by the State Government regarding raw water abstraction licence applications are notified to applicants within seven (7) working days from the date the approval file is received at BKSA. |
7 days |
100% |
- |
- |
7 days |
| 6 | Submit decisions for vehicle usage applications within the Seri Negeri Complex within three (3) working days. |
82 |
100% |
- |
- |
82 |
| 7 | Submit decisions for meeting room usage applications within the Seri Negeri Complex within two (2) working days. |
115 |
100% |
- |
- |
115 |
| 8 | Process payment claims within three (3) working days after complete documents are received. |
785 |
100% |
- |
- |
785 |
| 9 | All Seri Negeri Auditorium booking requests will receive feedback within three (3) working days. |
1 |
100% |
- |
- |
1 |
| 10 | Channel policies and directives to local authorities (PBT) within seven (7) working days from the date the policy/directive is received. |
Within seven (7) working days |
100% |
- |
- |
Within seven (7) working days |
| 11 | Ensure that the Development and Community Services Provision Bill Register (P23) of the Chief Minister of Melaka is approved within three (3) working days. |
19/24 |
100% |
- |
- |
19/24 |
| 12 | Ensure that offer/notification letters for property rental applications, concession appointments, private projects, and related matters are issued within fourteen (14) working days from the date of approval by the CMI Meeting/related Committee Meeting or upon receipt of complete documents. |
15 |
100% |
- |
- |
15 |
| 13 | Ensure that MMKN decisions are sent to Departments/Agencies within seven (7) working days after confirmation of the decision. |
89 |
100% |
- |
- |
89 |
| 14 | Coordinate the notification of appointment/extension/termination decisions of Melaka State Liaison Officers to relevant departments/agencies within fourteen (14) days from the date the decision is received. |
30 Working Days |
100% |
- |
- |
30 Working Days |
| 15 | Hold meetings with State Sports Associations at least twelve (12) times a year. |
1 |
100% |
- |
- |
1 |
| 16 |
Resolve disciplinary cases involving JKMM officers within six (6) months from the date of report received. |
- |
- |
- |
- |
- |
| 17 | Issue utility plan approval within seven (7) working days from the date the application is received. |
19 |
100% |
- |
- |
19 |
| 18 | Audit Observation Letters are submitted to the auditee within two (2) months or sixty (60) days after the audit/investigation is completed. |
7 Working Days |
100% |
- |
- |
7 Working Days |
| 19 | Prepare the speech text for the State Secretary of Melaka one (1) day before the program date. |
3 |
100% |
- |
- |
3 |
