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|
No. |
Pledge |
Complying with Time Frame/Standard Client’s Charter |
Not Complying with the Time Frame/Standard of the Client’s Charter |
Total Services | ||
|---|---|---|---|---|---|---|
|
Total Meeting Standard* |
% Meeting Standard** |
Total Not Meeting Standard*** |
% Not Meeting Standard**** | |||
| 1 |
Issuing service-related decisions within three (3) working days for the following processes:
|
52 0 0 |
- |
- |
- |
52 0 0 |
| 2 |
Ensure that critical applications (as referred to in the ICT Security Policy and Standards of the Melaka State Government) under the supervision of JKMM operate at a 90% assurance level. These critical applications are: 1. WAN and LAN Network |
47 |
100% |
- |
- |
47 |
| 2. Official Portal of the State Government | 1 | 100% |
- |
- |
1 | |
| 3. Official Email of the State Government | 1 | 100% |
- |
- |
1 | |
| 4. Melaka State Government Integrated Payment Gateway (MelakaPay) | 1 | 100% |
- |
- |
1 | |
| 5. Melaka State Honours and Awards System | 1 | 100% |
- |
- |
1 | |
| 6. Web/Application Hosting Services | 1 | 100% |
- |
- |
1 | |
| 3 |
Manage and handle public complaints against government departments/agencies as follows: a. Achieve an 80% resolution rate for simple/moderate public complaints of the State of Melaka within one month. b. Achieve an 80% resolution rate for simple/moderate complaints under JKMM within one month. |
1263 27 |
100% 100% |
- - |
- - |
1263 27 |
| 4 |
Ensure that 100% of JKMM staff attend at least one (1) day of functional training. |
7 days |
100% |
- |
- |
7 days |
| 5 | Ensure that the State Government’s decision on raw water abstraction license applications is notified to the applicant within seven (7) working days from the date the approval file is received by BKSA. |
100% |
100% |
- |
- |
100% |
| 6 | Submit the decision on the use of departmental vehicles within the Seri Negeri Complex within three (3) working days. |
69 |
100% |
- |
- |
69 |
| 7 | Submit the decision on meeting room usage applications within the Seri Negeri Complex within two (2) working days. |
130 |
100% |
- |
- |
130 |
| 8 | Process payment claims within three (3) working days after receiving complete documentation. |
1084 |
100% |
- |
- |
1084 |
| 9 | All bookings of the Seri Negeri Auditorium will be given feedback within three (3) working days. |
2 |
100% |
- |
- |
2 |
| 10 | Disseminate policies and directives to Local Authorities within seven (7) working days from the date the policy/directive is received. |
Within seven (7) working days |
100% |
- |
- |
Within seven (7) working days |
| 11 | Ensure that the registration of bills for Development and Community Service Allocation (P23) for the Chief Minister of Melaka is approved within three (3) working days. |
15/17 |
88.24% |
- |
- |
2024 |
| 12 | Ensure that offer letters/notifications on applications for property rental/concession appointments/private projects and other related matters are issued within fourteen (14) working days from the date of approval by the CMI Meeting/related Committee Meeting or upon receipt of complete documents. |
3 |
100% |
- |
- |
3 |
| 13 | Ensure that MMKN decisions are sent to Departments/Agencies no later than seven (7) working days after the decision is confirmed. |
215 |
100% |
- |
- |
215 |
| 14 | Coordinate the notification of appointment/extension/termination decisions for the Melaka State Liaison Officers to the relevant departments/agencies within fourteen (14) days from the date the decision is received. |
30 Working Days |
100% |
- |
- |
30 Working Days |
| 15 | Conduct meetings with State Sports Associations at least twelve (12) times a year. |
1 |
100% |
- |
- |
1 |
| 16 |
Disciplinary cases for JKMM officers are resolved within six (6) months from the date the report is received. |
5 |
100% |
- |
- |
5 |
| 17 | Issue approval for utility plan proposals within seven (7) working days from the date of application received. |
16 |
100% |
- |
- |
16 |
| 18 | Audit Observation Letters are submitted to the auditee within two (2) months or sixty (60) days after the completion of the audit/investigation. |
7 Working Days |
100% |
- |
- |
7 Working Days |
| 19 | Prepare the speech text for the State Secretary of Melaka one (1) day before the program date. |
1 |
100% |
- |
- |
1 |
