English 
Bahasa Melayu 
|
No. |
Pledge |
Within Time Frame/Standard Client Charter |
Not Within Time Frame/Client Charter Standard |
Total Services | ||
|---|---|---|---|---|---|---|
|
Total Meeting Standard* |
% Meeting Standard** |
Total Not Meeting Standard*** |
% Not Meeting Standard**** | |||
| 1 |
Issuing decisions for service matters within three (3) working days for the following processes:
|
12 4 0 |
100% |
- |
- |
12 4 0 |
| 2 |
Ensuring critical applications (referring to the ICT Security Policy and Standard of the Melaka State Government) under the supervision of JKMM operate at a minimum assurance level of 90%. The critical applications are as follows: 1. WAN and LAN Network |
44 |
100% |
- |
- |
44 |
| 2. Official Portal of the State Government | 1 | 100% |
- |
- |
1 | |
| 3. Official Email of the State Government | 1 | 100% |
- |
- |
1 | |
| 4. Melaka State Integrated Payment Gateway (MelakaPay) | 1 | 100% |
- |
- |
1 | |
| 5. Melaka State Honours and Awards System | 1 | 100% |
- |
- |
1 | |
| 6. Web/Application Hosting Services | 1 | 100% |
- |
- |
1 | |
| 3 |
Managing and handling public complaints against departments/agencies as follows: a. Achieve an 80% resolution rate for simple/moderate public complaints in Melaka within a month. b. Achieve an 80% resolution rate for simple/moderate JKMM complaints within a month. |
1514 32 |
100% 100% |
- - |
- - |
1514 32 |
| 4 |
Ensuring 100% of JKMM staff attend at least one (1) day of functional training. |
90 |
100% |
- |
- |
90 |
| 5 | Ensuring that the State Government’s decision on raw water abstraction license applications is informed to the applicant within seven (7) working days from the date of receiving the approval file at BKSA. |
7 days |
100% |
- |
- |
7 days |
| 6 | Submitting decisions on the use of departmental vehicles within the Seri Negeri Complex within three (3) working days. |
90 |
100% |
- |
- |
90 |
| 7 | Submitting decisions on meeting room booking applications within the Seri Negeri Complex within two (2) working days. |
96 |
100% |
- |
- |
96 |
| 8 | Processing payment claims within three (3) working days after receiving complete documents. |
984 |
100% |
- |
- |
984 |
| 9 | All bookings for the Seri Negeri Auditorium will receive feedback within three (3) working days. |
3 |
100% |
- |
- |
3 |
| 10 | Disseminating policies and directives to Local Authorities (PBT) within seven (7) working days from the date the policy/directive is received. |
Within seven (7) working days |
100% |
- |
- |
Within seven (7) working days |
| 11 | Ensuring that the expenditure register for the Chief Minister of Melaka’s Development and Community Services Allocation (P23) is approved within three (3) working days. |
19/24 |
100% |
- |
- |
19/24 |
| 12 | Ensuring that offer letters/notifications of application results for property rental/concession appointments/private projects and others are issued within fourteen (14) working days from the date of approval by the CMI Meeting/related Committee Meeting or upon receiving complete documents. |
15 |
100% |
- |
- |
15 |
| 13 | Ensuring that MMKN decisions are sent to the relevant departments/agencies no later than seven (7) working days after confirmation of the decision. |
106 |
100% |
- |
- |
106 |
| 14 | Coordinating the notification of appointment/extension/termination decisions of Melaka State Liaison Officers to relevant departments/agencies within fourteen (14) days from the date of receiving the decision. |
30 Working Days |
100% |
- |
- |
30 Working Days |
| 15 | Holding meetings with State Sports Associations at least twelve (12) times a year. |
1 |
100% |
- |
- |
1 |
| 16 |
Resolution of disciplinary cases for JKMM officers within six (6) months from the date of report received. |
- |
- |
- |
- |
- |
| 17 | Issuing approval for proposed utility plans within seven (7) working days from the date of application received. |
17 |
100% |
- |
- |
17 |
| 18 | Audit Observation Letters are submitted to the auditee within two (2) months or sixty (60) days after the completion of the audit/investigation. |
7 Working Days |
100% |
- |
- |
7 Working Days |
| 19 | Preparing the speech text for the State Secretary of Melaka one (1) day before the program date. |
2 |
100% |
- |
- |
2 |
