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|
No. |
Pledge |
Complying with Time Frame/Customer Charter Standards |
Not Complying with Time Frame/Customer Charter Standards |
Total Services | ||
|---|---|---|---|---|---|---|
|
Total Meeting Standard* |
% Meeting Standard** |
Total Not Meeting Standard*** |
% Not Meeting Standard**** | |||
| 1 |
Issuing service decision results within three (3) working days for the following processes:
|
0 0 0 |
- |
- |
- |
0 0 0 |
| 2 |
Ensuring critical applications (referring to the ICT Security Policy and Standards of the Melaka State Government) under JKMM’s supervision operate at a 90% assurance level. These critical applications are: 1. WAN and LAN Network |
47 |
100% |
- |
- |
47 |
| 2. Official State Government Portal | 1 | 100% |
- |
- |
1 | |
| 3. Official State Government Email | 1 | 100% |
- |
- |
1 | |
| 4. Melaka State Government Integrated Payment Gateway (MelakaPay) | 1 | 100% |
- |
- |
1 | |
| 5. Melaka State Honours Award System | 1 | 100% |
- |
- |
1 | |
| 6. Web/Application Hosting Services | 1 | 100% |
- |
- |
1 | |
| 3 |
Managing and handling public complaints against government departments/agencies as follows: a. Achieve 80% resolution rate for minor/moderate public complaints in Melaka within a month. b. Achieve 80% resolution rate for minor/moderate JKMM complaints within a month. |
66 10 |
97.06% 100% |
- - |
- - |
66 10 |
| 4 |
Ensuring 100% of JKMM staff attend at least one (1) day of functional course. |
37 |
100% |
- |
- |
37 |
| 5 | Ensuring that the decision of the State Government regarding the raw water abstraction license application is notified to the applicant within seven (7) working days from the date of receiving the approval file at BKSA. |
7 days |
100% |
- |
- |
7 days |
| 6 | Submitting the decision for the use of departmental vehicles in Kompleks Seri Negeri within three (3) working days. |
87 |
100% |
- |
- |
87 |
| 7 | Submitting the decision for the use of meeting rooms in Kompleks Seri Negeri within two (2) working days. |
126 |
100% |
- |
- |
126 |
| 8 | Processing payment claims within three (3) working days after complete documents are received. |
1181 |
100% |
- |
- |
1181 |
| 9 | All bookings of the Seri Negeri Auditorium will be responded to within three (3) working days. |
3 |
100% |
- |
- |
3 |
| 10 | Channeling policies and directives to local authorities within seven (7) working days from the date the policy/directive is received. |
Within seven (7) working days |
100% |
- |
- |
Within seven (7) working days |
| 11 | Ensuring that the registration of bills under the Development and Community Service Allocation (P23) for the Right Honourable Chief Minister of Melaka is approved within three (3) working days. |
14/17 |
92.82% |
- |
- |
2024 |
| 12 | Ensuring that offer letters/notifications of approval for property rental applications/concession appointments/private projects and other related matters are issued within fourteen (14) working days from the date of approval by the CMI Meeting/related Committee Meeting or upon receipt of complete documents. |
15 |
100% |
- |
- |
15 |
| 13 | Ensuring that MMKN decisions are sent to the departments/agencies no later than seven (7) working days after the decision is confirmed. |
93 |
100% |
- |
- |
93 |
| 14 | Coordinating the notification of appointment/extension/termination of the Melaka State Liaison Officer contract to related departments/agencies within fourteen (14) days from the date of receiving the decision. |
30 Working Days |
100% |
- |
- |
30 Working Days |
| 15 | Holding meetings with State Sports Associations at least twelve (12) times a year. |
1 |
100% |
- |
- |
1 |
| 16 |
Settlement of disciplinary cases for JKMM officers within six (6) months from the date of report received. |
5 |
100% |
- |
- |
5 |
| 17 | Issuing approval for utility plan proposals within seven (7) working days from the date the application is received. |
19 |
100% |
- |
- |
19 |
| 18 | Audit Observation Letters are submitted to the auditee within two (2) months or sixty (60) days after the audit/investigation is completed. |
7 Working Days |
100% |
- |
- |
7 Working Days |
| 19 | Preparing the speech text for the State Secretary of Melaka one (1) day before the program date. |
1 |
100% |
- |
- |
1 |
