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|
No. |
Pledge |
Meeting the Timeframe/Standard Client’s Charter |
Not Meeting the Timeframe/Standard of Client’s Charter |
Total Services | ||
|---|---|---|---|---|---|---|
|
Total Meeting the Standard* |
% Meeting the Standard** |
Total Not Meeting the Standard*** |
% Not Meeting the Standard**** | |||
| 1 |
Issuing decisions on service matters within three (3) working days for the following processes:
|
0 0 0 |
- |
- |
- |
0 0 0 |
| 2 |
Ensuring that critical applications (as referred to in the ICT Security Policy and Standards of the State of Melaka) under the supervision of JKMM operate with a reliability level of 90%. These critical applications are: 1. WAN and LAN Network |
47 |
100% |
- |
- |
47 |
| 2. Official State Government Portal | 1 | 100% |
- |
- |
1 | |
| 3. Official State Government Email | 1 | 100% |
- |
- |
1 | |
| 4. Melaka State Integrated Payment Gateway (MelakaPay) | 1 | 100% |
- |
- |
1 | |
| 5. Melaka State Honours Award System | 1 | 100% |
- |
- |
1 | |
| 6. Web/Application Hosting Services | 1 | 100% |
- |
- |
1 | |
| 3 |
Manage and handle public complaints against government departments/agencies as follows: a. Achieve 80% resolution rate for simple/moderate public complaints in the State of Melaka within a month. b. Achieve 80% resolution rate for simple/moderate JKMM complaints within a month. |
66 10 |
97.06% 100% |
- - |
- - |
66 10 |
| 4 |
Ensure 100% of JKMM staff attend at least one (1) day of functional training. |
37 |
100% |
- |
- |
37 |
| 5 | Ensure that decisions of the State Government regarding applications for raw water abstraction licenses are informed to the applicant within seven (7) working days from the date the approval file is received at BKSA. |
7 days |
100% |
- |
- |
7 days |
| 6 | Submit decisions on applications for the use of departmental vehicles within the Seri Negeri Complex within three (3) working days. |
88 |
100% |
- |
- |
88 |
| 7 | Submit decisions on applications to use meeting rooms within the Seri Negeri Complex within two (2) working days. |
149 |
100% |
- |
- |
149 |
| 8 | Process payment claims within three (3) working days after receiving complete documents. |
1069 |
100% |
- |
- |
1069 |
| 9 | All bookings of the Seri Negeri Auditorium will receive feedback within three (3) working days. |
4 |
100% |
- |
- |
4 |
| 10 | Disseminate policies and directives to Local Authorities (PBT) within seven (7) working days from the date the policy/directive is received. |
Within seven (7) working days |
100% |
- |
- |
Within seven (7) working days |
| 11 | Ensure that bills for Development and Community Service Allocation (P23) of the Chief Minister of Melaka are approved within three (3) working days. |
15/17 |
88.24% |
- |
- |
2024 |
| 12 | Ensure that offer letters/notifications of approval for property rental applications/concession appointments/private projects and other related matters are issued within fourteen (14) working days from the date of approval by the CMI Meeting/related Committee Meeting or upon receipt of complete documents. |
15 |
100% |
- |
- |
15 |
| 13 | Ensure that MMKN decisions are sent to the relevant Departments/Agencies within seven (7) working days after the decisions are confirmed. |
86 |
100% |
- |
- |
86 |
| 14 | Coordinate notifications of appointments/extensions/termination of contracts for Melaka State Liaison Officers to the related departments/agencies within fourteen (14) days from the date the decision is received. |
30 Working Days |
100% |
- |
- |
30 Working Days |
| 15 | Hold meetings with State Sports Associations at least twelve (12) times a year. |
1 |
100% |
- |
- |
1 |
| 16 |
Resolve disciplinary cases for JKMM officers within six (6) months from the date the report is received. |
5 |
100% |
- |
- |
5 |
| 17 | Issue approval for utility plan proposals within seven (7) working days from the date the application is received. |
19 |
100% |
- |
- |
19 |
| 18 | Audit Observation Letters are submitted to the auditee within two (2) months or sixty (60) days after the audit/investigation is completed. |
7 Working Days |
100% |
- |
- |
7 Working Days |
| 19 | Prepare the speech text for the State Secretary of Melaka one (1) day before the date of the program. |
5 |
60% |
- |
- |
5 |
