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|
No. |
Commitment |
Within the Time Frame/Standard Client’s Charter |
Not Within the Time Frame/Client’s Charter Standard |
Total Services | ||
|---|---|---|---|---|---|---|
|
Total Meeting Standard* |
% Meeting Standard** |
Total Not Meeting Standard*** |
% Not Meeting Standard**** | |||
| 1 |
Issuing service decision within three (3) working days for the following processes:
|
21 8 0 |
100% |
- |
- |
21 8 0 |
| 2 |
Ensure critical applications (as referred in the ICT Security Policy and Standards of the Melaka State Government) under the supervision of JKMM operate at a reliability level of 90%. The critical applications are: 1. WAN and LAN Network |
44 |
100% |
- |
- |
44 |
| 2. Official Melaka State Government Portal | 1 | 100% |
- |
- |
1 | |
| 3. Official Melaka State Government Email | 1 | 100% |
- |
- |
1 | |
| 4. Melaka State Government Integrated Payment Gateway (MelakaPay) | 1 | 100% |
- |
- |
1 | |
| 5. Melaka State Honours Award Management System | 1 | 100% |
- |
- |
1 | |
| 6. Web/Application Hosting Services | 1 | 100% |
- |
- |
1 | |
| 3 |
Manage and handle public complaints towards departments/agencies as follows: a. Achieve 80% resolution rate for simple/moderate public complaints in the State of Melaka within a month. b. Achieve 80% resolution rate for simple/moderate complaints within JKMM in a month. |
1288 79 |
100% 100% |
- - |
- - |
1288 79 |
| 4 |
Ensure 100% of JKMM staff attend at least one (1) day of functional course. |
85 |
100% |
- |
- |
85 |
| 5 | Ensure the State Government’s decision regarding the raw water abstraction license application is informed to the applicant within seven (7) working days from the date of receipt of the approval file at BKSA. |
7 days |
100% |
- |
- |
7 days |
| 6 | Submit the decision on the application to use departmental vehicles within the Seri Negeri Complex within three (3) working days. |
83 |
100% |
- |
- |
83 |
| 7 | Submit the decision on the application to use meeting rooms within the Seri Negeri Complex within two (2) working days. |
160 |
100% |
- |
- |
160 |
| 8 | Process payment claims within three (3) working days after complete documents are received. |
1221 |
100% |
- |
- |
1221 |
| 9 | All bookings for the Seri Negeri Auditorium will be responded to within three (3) working days. |
3 |
100% |
- |
- |
3 |
| 10 | Channel policies and directives to Local Authorities (PBT) within seven (7) working days from the date the policy/directive is received. |
Within seven (7) working days |
100% |
- |
- |
Within seven (7) working days |
| 11 | Ensure the registration of the Chief Minister of Melaka’s Development and Community Service Allocation (P23) bills is approved within three (3) working days. |
19/24 |
100% |
- |
- |
19/24 |
| 12 | Ensure that offer letters/notification of approval for property rental/concession appointments/private projects and other related matters are issued within fourteen (14) working days from the date of approval by the CMI Meeting/related Committee Meeting or upon receipt of complete documents. |
15 |
100% |
- |
- |
15 |
| 13 | Ensure that MMKN decisions are sent to Departments/Agencies within seven (7) working days after the decisions are confirmed. |
163 |
100% |
- |
- |
163 |
| 14 | Coordinate the notification of appointment/extension/termination of the Melaka State Liaison Officers to the relevant departments/agencies within fourteen (14) days from the date of receipt of the decision. |
30 Working Days |
100% |
- |
- |
30 Working Days |
| 15 | Conduct meetings with State Sports Associations at least twelve (12) times a year. |
1 |
100% |
- |
- |
1 |
| 16 |
Resolve disciplinary cases for JKMM officers within six (6) months from the date the report is received. |
- |
- |
- |
- |
- |
| 17 | Issue approval for utility plan proposals within seven (7) working days from the date the application is received. |
19 |
100% |
- |
- |
19 |
| 18 | Audit Observation Letters are submitted to the auditee within two (2) months or sixty (60) days after the audit/investigation is completed. |
7 Working Days |
100% |
- |
- |
7 Working Days |
| 19 | Prepare the speech text for the State Secretary of Melaka one (1) day before the date of the program. |
2 |
100% |
- |
- |
2 |
