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|
No. |
Pledge |
Meeting the Time Frame/Standard Client Charter |
Not Meeting the Time Frame/Standard of Client Charter |
Total Services | ||
|---|---|---|---|---|---|---|
|
Total Meeting the Standard* |
% Meeting the Standard** |
Total Not Meeting the Standard*** |
% Not Meeting the Standard**** | |||
| 1 |
Issuing decisions on service matters within three (3) working days for the following processes:
|
0 0 0 |
- |
- |
- |
0 0 0 |
| 2 |
Ensure that critical applications (referring to the ICT Security Policy and Standards of the State of Melaka) under the supervision of JKMM operate at a 90% assurance level. The critical applications are as follows: 1. WAN and LAN Network |
47 |
100% |
- |
- |
47 |
| 2. Official Portal of the State Government | 1 | 100% |
- |
- |
1 | |
| 3. Official Email of the State Government | 1 | 100% |
- |
- |
1 | |
| 4. Melaka State Government Integrated Payment Gateway (MelakaPay) | 1 | 100% |
- |
- |
1 | |
| 5. Melaka State Honours and Awards System | 1 | 100% |
- |
- |
1 | |
| 6. Web/Application Hosting Services | 1 | 100% |
- |
- |
1 | |
| 3 |
Manage and handle public complaints against departments/agencies as follows: a. Achieve 80% resolution rate for simple/moderate public complaints within a month. b. Achieve 80% resolution rate for simple/moderate complaints for JKMM within a month. |
66 13 |
97.06% 100% |
- - |
- - |
66 13 |
| 4 |
Ensure 100% of JKMM staff attend at least one (1) day of functional course. |
37 |
100% |
- |
- |
37 |
| 5 | Ensure that the State Government’s decision on raw water abstraction license applications is informed to the applicant within seven (7) working days from the date the approval file is received at BKSA. |
7 days |
100% |
- |
- |
7 days |
| 6 | Submit the decision for departmental vehicle usage applications within the Seri Negeri Complex within three (3) working days. |
68 |
100% |
- |
- |
68 |
| 7 | Submit the decision for meeting room booking applications within the Seri Negeri Complex within two (2) working days. |
128 |
100% |
- |
- |
128 |
| 8 | Process payment claims within three (3) working days after complete documents are received. |
1075 |
100% |
- |
- |
1075 |
| 9 | All bookings for the Seri Negeri Auditorium will receive feedback within three (3) working days. |
2 |
100% |
- |
- |
2 |
| 10 | Disseminate policies and directives to local authorities within seven (7) working days from the date the policy/directive is received. |
Within seven (7) working days |
100% |
- |
- |
Within seven (7) working days |
| 11 | Ensure that the registration of bills for the Development and Community Service Allocation (P23) of the Chief Minister of Melaka is approved within three (3) working days. |
15/17 |
88.24% |
- |
- |
2024 |
| 12 | Ensure that offer letters/notification of decisions for property rental applications/concession appointments/private projects and other related matters are issued within fourteen (14) working days from the date of approval by the CMI Meeting/related Committee Meeting or upon receipt of complete documents. |
15 |
100% |
- |
- |
15 |
| 13 | Ensure that the MMKN decisions are sent to Departments/Agencies no later than seven (7) working days after confirmation of the decision. |
91 |
100% |
- |
- |
91 |
| 14 | Coordinate the notification of appointment/extension/termination decisions for the Melaka State Liaison Officers to the relevant departments/agencies within fourteen (14) days from the date of decision received. |
30 Working Days |
100% |
- |
- |
30 Working Days |
| 15 | Hold meetings with State Sports Associations at least twelve (12) times a year. |
1 |
100% |
- |
- |
1 |
| 16 |
Resolve disciplinary cases involving JKMM officers within six (6) months from the date the report is received. |
4 |
100% |
- |
- |
4 |
| 17 | Issue approval for utility plan proposals within seven (7) working days from the date of application received. |
19 |
100% |
- |
- |
19 |
| 18 | Audit Observation Letters are submitted to the auditee within two (2) months or sixty (60) days after the audit/investigation is completed. |
7 Working Days |
100% |
- |
- |
7 Working Days |
| 19 | Prepare the speech text for the State Secretary of Melaka one (1) day before the program date. |
2 |
60% |
- |
- |
2 |
