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|
No. |
Pledge |
Within Timeframe/Standard Customer Charter |
Not Within Timeframe/Customer Charter Standard |
Total Services | ||
|---|---|---|---|---|---|---|
|
Total Meeting Standard* |
% Meeting Standard** |
Total Not Meeting Standard*** |
% Not Meeting Standard**** | |||
| 1 |
Issuing service decision results within three (3) working days for the following processes:
|
21 19 1 |
100% |
- |
- |
21 19 1 |
| 2 |
Ensuring that critical applications (referring to the Melaka State ICT Security Policy and Standards) under the supervision of JKMM operate with a 90% assurance level. The critical applications are: 1. WAN and LAN Network |
47 |
100% |
- |
- |
47 |
| 2. Official State Government Portal | 1 | 100% |
- |
- |
1 | |
| 3. Official State Government Email | 1 | 100% |
- |
- |
1 | |
| 4. Melaka State Integrated Payment Gateway (MelakaPay) | 1 | 100% |
- |
- |
1 | |
| 5. Melaka State Awards and Honours System | 1 | 100% |
- |
- |
1 | |
| 6. Web/Application Hosting Services | 1 | 100% |
- |
- |
1 | |
| 3 |
Managing and handling public complaints against government departments/agencies as follows: a. Achieving 80% resolution rate for minor/moderate public complaints in Melaka State within a month. b. Achieving 80% resolution rate for minor/moderate complaints under JKMM within a month. |
1253 11 |
100% 100% |
- - |
- - |
1253 11 |
| 4 |
Ensuring 100% of JKMM staff attend at least one (1) day of functional training. |
7 days |
100% |
- |
- |
7 days |
| 5 | Ensuring the State Government’s decision regarding raw water abstraction licence applications is informed to the applicant within seven (7) working days from the date the approval file is received by BKSA. |
100% |
100% |
- |
- |
100% |
| 6 | Submitting approval decisions for the use of department vehicles within the Seri Negeri Complex within three (3) working days. |
62 |
100% |
- |
- |
62 |
| 7 | Submitting approval decisions for the use of meeting rooms within the Seri Negeri Complex within two (2) working days. |
118 |
100% |
- |
- |
118 |
| 8 | Processing payment claims within three (3) working days after complete documents are received. |
1122 |
100% |
- |
- |
1122 |
| 9 | All bookings for the Seri Negeri Auditorium will receive feedback within three (3) working days. |
1 |
100% |
- |
- |
1 |
| 10 | Disseminating policies and directives to local authorities (PBT) within seven (7) working days from the date the directive/policy is received. |
Within seven (7) working days |
100% |
- |
- |
Within seven (7) working days |
| 11 | Ensuring the approval of expenditure register for the Development and Community Services Allocation (P23) of the Chief Minister of Melaka is completed within three (3) working days. |
21/21 |
100% |
- |
- |
2025 |
| 12 | Ensuring offer/notification letters for property rental, concession appointments, private projects and other related matters are issued within fourteen (14) working days from the date of approval by the CMI Meeting/related Committee Meeting or upon receipt of complete documents. |
3 |
100% |
- |
- |
3 |
| 13 | Ensuring MMKN decisions are sent to the respective Departments/Agencies within seven (7) working days after the decision is confirmed. |
103 |
100% |
- |
- |
103 |
| 14 | Coordinating the notification of appointment/extension/termination of Melaka State Liaison Officers to the related departments/agencies within fourteen (14) days from the date of decision received. |
30 Working Days |
100% |
- |
- |
30 Working Days |
| 15 | Holding meetings with State Sports Associations at least twelve (12) times a year. |
1 |
100% |
- |
- |
1 |
| 16 |
Resolving disciplinary cases for JKMM officers within six (6) months from the date the report is received. |
4 |
100% |
- |
- |
4 |
| 17 | Issuing approval for utility plan proposals within seven (7) working days from the date the application is received. |
12 |
100% |
- |
- |
12 |
| 18 | Audit Observation Letters are submitted to the auditee within two (2) months or sixty (60) days after the audit/investigation is completed. |
7 Working Days |
100% |
- |
- |
7 Working Days |
| 19 | Preparing the speech text for the State Secretary of Melaka one (1) day before the program date. |
2 |
100% |
- |
- |
2 |
